pickup & care.

Every box is picked up in Burlington, MA, at a partner café we name with each drop, in the window you choose when you order. Your confirmation page has the address, directions and a calendar invite. Bulk orders have their own date, and we email the exact spot within a day of your order.

Give your name or order number at the counter. Need to change something? Email hello@silkcrumb.com at least 3 days before your pickup date. After that, changes are hard for us to make. Changes and refunds

Each filling is cooked the night before and each cookie is stuffed by hand the morning you pick it up. We only bake what's been ordered, so nothing waits on a shelf.

No preservatives, so enjoy within 5 days. Keep them in the box or an airtight tin at room temperature, away from the sun.

Every order, a box or a bulk order, is paid in full when you place it.

Up to 3 days (72 hours) before pickup, email hello@silkcrumb.com to change your cookies, quantity, pickup time or note, or to cancel for a full refund to your card. Refunds usually show up in 5 to 10 business days.

After that, we can't change or refund an order. By then the ingredients are bought, the bake is planned around you, and the spot you took is one somebody else couldn't order.

Running late or missed your window? Email us and we'll try to help, but a box that isn't collected can't be refunded.

If we have to cancel (illness, weather, the oven), you choose: a full refund, or your order moved to the next drop.

Something not right with your cookies? Email us within 24 hours of pickup, with a photo, and we'll make it right.

Every cookie contains wheat (gluten), milk and eggs. Some also contain tree nuts (pistachio, cashew or almond), and all of them are made in a home kitchen in Burlington, MA that uses tree nuts, so none are safe for a tree-nut allergy. Each tasting card lists what's inside that cookie. If you have a serious allergy, write to hello@silkcrumb.com before you order.

Any box can be a gift: add a note when you order and we'll write it on the tasting card by hand. For a team, a client or a party, place a bulk order at least a week ahead: you see the price per cookie as you choose, and pay in full when you order.

Pickup only for now, so every cookie reaches you the day it's baked.